FAQ
📿 About the Product
Q1: What materials are your bracelets made of?
We carefully select natural materials to craft our bracelets, including but not limited to: natural gemstones (such as agate, crystal, tiger's eye), sandalwood, bodhi seeds, and 925 sterling silver components. Detailed material specifications for each product can be viewed on the product page.
Q2: What is the size of the beads in the bracelets?
The diameter of our bracelet beads typically ranges from 6mm to 12mm, with specific dimensions indicated on the product details page.
Q3: Can the bracelets be adjusted in size?
Most bracelets are designed with elastic knots, suitable for wrist circumferences of 14-19cm.
✈️ Shipping and Logistics
Q5: How long does it take to ship after placing an order?
Orders are shipped within 3-7 business days. Shipping may be delayed during holidays.
Q6: What shipping methods are available?
International shipping (7-20 business days)
Q7: How can I track my order?
After shipment, you will receive an email with the tracking number. You can check the logistics status through the courier company's official website.
🔄 Return and Exchange Policy
Q8: Can I return or exchange the item if I'm not satisfied?
We offer a 30-day no-reason return/exchange policy (items must be unused and tags intact), except for custom-made items. Return shipping costs are the responsibility of the buyer.
Q9: What should I do if the bracelet I received has quality issues?
If there are quality issues, please contact customer service within 48 hours of receipt with photos, and we will arrange for a free return/exchange.
🌿 Care Guide
Q10: How should I care for my bracelet?
Maintenance methods vary by material:
Natural stones: Avoid impact/chemicals; wipe with a soft cloth regularly
Wood: Avoid contact with water; occasionally use olive oil for maintenance
Silver jewelry: Store in an airtight bag when not worn to prevent oxidation
Q11: Can I wear the bracelet while showering?
Not recommended. Water, shower gel, etc., can accelerate material aging. It is advised to remove the bracelet while showering or swimming.